Privacy Policy
Last updated: 1 June 2025
1. Introduction
(ABN 67 214 923 8) operates the website eventoravialounge.com (the "Website") for Eventoravia Lounge, located at . We are committed to protecting the personal information of every person who visits or interacts with the Website, and we handle that information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.
This Privacy Policy explains what personal information we collect through the Website, why we collect it, how we use and disclose it, how long we keep it, and what rights you have in relation to it. It applies solely to processing activities conducted through this Website and does not govern information collected by other means unless expressly stated.
Please read this policy carefully before submitting any information through the Website. By using the Website you acknowledge that you have read and understood this policy.
2. Data Controller
The entity responsible for your personal information collected through this Website is:
| Legal entity | |
|---|---|
| Registered address | |
| ACN / Registration number | 672 149 238 |
| Privacy enquiries email | info@eventoravialounge.com |
Where this policy uses "we", "us" or "our", it refers to in its capacity as the entity that determines the purposes and means of processing your personal information collected through this Website.
3. Personal Information We Collect
We collect personal information only to the extent necessary for the purposes described in this policy. The categories of personal information we may collect through the Website are set out below.
3.1 Contact and Reservation-Request Data
When you submit an enquiry, complete a reservation-request form, or otherwise contact us through the Website, we may collect:
- Full name
- Email address
- Contact telephone number
- Preferred dates and room or event-space preferences
- Number of guests
- Special requests or additional information you choose to provide
- Correspondence content, including any messages submitted through contact forms
3.2 Device and Technical Data
When you visit the Website, our web server and any analytics or functional tools active on the Website may automatically collect:
- IP address
- Browser type and version
- Operating system
- Referring URL and exit pages
- Pages viewed and time spent on each page
- Date and time of your visit
- Device type and screen resolution
3.3 Consent and Preference Data
Where the Website presents you with consent or preference choices — such as cookie consent selections or opt-in choices for communications — we record the choice you make, together with a timestamp, so that we can demonstrate your consent and honour your preferences.
3.4 Special-Category Personal Data
We do not seek to collect special-category personal data through the Website. If you voluntarily include such data in a free-text field (for example, in a special-requests field), we will treat that information with a higher degree of protection and will use it solely to fulfil your stated request.
3.5 Age-Related Information
The casino facilities at Eventoravia Lounge are restricted to persons aged 18 years or older in accordance with applicable New South Wales legislation. We do not knowingly collect personal information from persons under 18 years of age through this Website. If you are under 18, please do not submit any personal information to us. If we become aware that we have inadvertently collected personal information from a person under 18, we will take reasonable steps to delete that information promptly.
4. Purposes for Collection and Use
We collect and use your personal information for the purposes set out in the table below. For each purpose we identify the legal basis under the Privacy Act 1988 (Cth) and, where relevant, any additional legal ground.
| Purpose | Categories of personal information used | Legal basis |
|---|---|---|
| Processing and responding to reservation requests and general enquiries submitted through the Website | Contact and reservation-request data | Necessary to take steps at your request prior to entering into a contract, or to perform a contract with you (APP 3 — collection for a primary purpose directly related to our functions and activities) |
| Operating, maintaining and improving the Website, including diagnosing technical issues and analysing usage patterns | Device and technical data | Our legitimate interests in ensuring the Website functions correctly and is improved for visitors |
| Storing and honouring your consent and preference choices regarding cookies and communications | Consent and preference data | Compliance with our legal obligations; your consent |
| Sending you marketing communications about our hotel-casino, events and promotions where you have opted in to receive such communications | Contact and reservation-request data; consent and preference data | Your consent, which you may withdraw at any time |
| Complying with applicable laws, regulations, court orders and lawful requests from regulatory authorities | All categories as required | Compliance with a legal obligation |
| Establishing, exercising or defending legal claims | All categories as relevant to the claim | Our legitimate interests in protecting our legal rights |
We will not use your personal information for a secondary purpose that is unrelated to the primary purpose of collection unless you have consented to that secondary use, or unless we are required or authorised to do so by law.
6. Disclosure of Personal Information
We do not sell your personal information. We may disclose your personal information to third parties only in the circumstances described below.
6.1 Service Providers
We engage trusted third-party service providers to assist us in operating the Website and delivering our services. These may include:
- Web hosting and cloud infrastructure providers
- Website analytics providers
- Email delivery and communication platforms
- Customer relationship management (CRM) system providers
- IT support and security service providers
These service providers act on our instructions and are permitted to use your personal information only for the purposes we specify. We take reasonable contractual steps to ensure they protect your information consistently with this policy and applicable law.
6.2 Legal and Regulatory Disclosure
We may disclose personal information where required or authorised by law, including to:
- Regulatory and government authorities, including the Office of the Australian Information Commissioner (OAIC), NSW gaming regulators and law enforcement agencies, where required by law or a lawful request
- Courts and tribunals in connection with legal proceedings
- Professional advisers, including lawyers and auditors, under duties of confidentiality
6.3 Business Transfers
In the event of a merger, acquisition, restructure or sale of all or part of our business, personal information held by us may be transferred to the successor entity, subject to that entity agreeing to handle the information consistently with this policy and applicable Australian privacy law.
6.4 With Your Consent
We may disclose your personal information to other third parties where you have provided your express consent to such disclosure.
7. Overseas Disclosure
Some of our service providers store or process data on infrastructure located outside Australia. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure that the recipient does not breach the APPs in relation to that information, in accordance with APP 8.
Such steps may include entering into data processing agreements that impose obligations on overseas recipients equivalent to the APPs, or relying on other recognised mechanisms that provide an adequate level of protection for your personal information.
By submitting personal information through the Website, you acknowledge that your information may be transferred to, stored and processed in countries outside Australia. We will only make such transfers where appropriate safeguards are in place.
8. Retention of Personal Information
We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply to information collected through the Website:
| Category of personal information | General retention period |
|---|---|
| Contact and reservation-request data | Retained for the duration of any resulting booking or guest relationship and for 7 years after conclusion, in accordance with general record-keeping obligations, unless a longer period is required by law |
| Device and technical data (server logs) | Generally retained for up to 12 months, unless required for a longer period for security investigations or legal proceedings |
| Consent and preference data | Retained for the period during which the consent is relevant, and for a reasonable period thereafter as evidence of the consent record |
| Marketing opt-in data | Retained until you withdraw your consent or we determine the data is no longer needed for marketing purposes |
When personal information is no longer required, we take reasonable steps to destroy it or permanently de-identify it in a secure manner.
9. Security of Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss, and from unauthorised access, modification or disclosure, in accordance with APP 11. The security measures we implement include:
- Encryption of data transmitted between your browser and the Website
- Access controls that restrict access to personal information to authorised personnel who require it for their duties
- Regular review of our information security practices and Website infrastructure
- Contractual obligations on service providers regarding the security of personal information
While we implement these measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of personal information transmitted to or through the Website. If you become aware of any security concern relating to your personal information, please contact us immediately at info@eventoravialounge.com.
In the event of an eligible data breach as defined under the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act 1988 (Cth)), we will take the required steps to assess the breach, notify the OAIC and affected individuals as required by law, and take remedial action.
10. Your Privacy Rights
Under the Privacy Act 1988 (Cth) and the APPs, you have a number of rights in relation to your personal information held by us. These rights are summarised below.
10.1 Right of Access
You have the right to request access to personal information we hold about you (APP 12). We will respond to access requests within a reasonable time and provide access in a form that meets your needs, where it is reasonable and practicable to do so.
There are limited circumstances in which we may decline to provide access, such as where providing access would unreasonably impact the privacy of another individual, or where an exception under the APPs applies. If we decline your request, we will provide written reasons.
10.2 Right to Correction
You have the right to request correction of personal information we hold about you that is inaccurate, out of date, incomplete, irrelevant or misleading (APP 13). We will take reasonable steps to correct the information within a reasonable period after your request.
10.3 Right to Withdraw Consent
Where we process your personal information on the basis of your consent — for example, for marketing communications — you may withdraw your consent at any time by contacting us using the details in Section 13 below, or by using any unsubscribe mechanism included in our communications. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
10.4 Right to Make a Complaint
You have the right to make a complaint about our handling of your personal information. Please refer to Section 12 below for information on how to exercise this right.
10.5 Exercising Your Rights
To exercise any of the rights described above, please submit a written request to us at info@eventoravialounge.com or by post to the address in Section 13. We may need to verify your identity before we can process your request. We will not charge a fee for lodging a request, although we may charge a reasonable fee to cover the cost of providing access where this is permitted by law.
11. Third-Party Links
The Website may contain links to external websites operated by third parties. This Privacy Policy applies only to the Website operated by . We have no control over and accept no responsibility for the privacy practices of any third-party website. We encourage you to review the privacy policy of any external website you visit before submitting personal information to that site.
12. Complaints
If you have a concern or complaint about the way we have handled your personal information, we encourage you to contact us in the first instance so that we have an opportunity to resolve the matter.
Please direct your complaint in writing to our Privacy Officer at info@eventoravialounge.com or by post to , marked "Attention: Privacy Officer". Please provide as much detail as possible about the nature of your concern so that we can investigate and respond effectively.
We will acknowledge receipt of your complaint within a reasonable time and aim to provide a substantive response within 30 days of receipt. If we require additional time to investigate, we will notify you accordingly.
If you are not satisfied with our response, or if you do not wish to raise the matter with us directly, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Post: GPO Box 5288, Sydney NSW 2001, Australia
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the Website, or applicable law. When we make changes, we will revise the "Last updated" date at the top of this page. Where changes are material, we will take reasonable steps to bring them to your attention, such as by displaying a notice on the Website. We encourage you to review this page periodically to stay informed about how we handle your personal information.
Your continued use of the Website after any update to this policy constitutes your acknowledgement of the updated terms.
14. Contact Us
If you have any questions, requests or comments about this Privacy Policy or our privacy practices, please contact us using the details below:
Privacy Officer
Email: info@eventoravialounge.com
We are committed to working with you to resolve any privacy concerns and will endeavour to respond to all enquiries in a timely and thorough manner.