Terms of Use

1. Acceptance of These Terms

By accessing or using the website located at eventoravialounge.com (the "Website"), you confirm that you have read, understood and agree to be bound by these Terms of Use ("Terms"), together with our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree with any part of these Terms, you must cease using the Website immediately.

These Terms constitute a legally binding agreement between you ("you", "the visitor" or "the user") and (ACN 672 149 238) ("we", "us" or "our"), the operator of Eventoravia Lounge, a hotel and casino establishment situated in Parramatta, New South Wales, Australia.

We reserve the right to amend these Terms at any time. Amendments take effect from the moment the revised Terms are published on the Website. Continued use of the Website following any amendment constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

2. Purpose of the Website

The Website is provided solely to give current and prospective guests, visitors and members of the public information about Eventoravia Lounge and its facilities, to facilitate accommodation and event enquiries, and to allow users to submit reservation requests. The Website does not constitute an online gambling platform, and no casino games or wagering activities are available through it.

All information published on the Website is intended for residents and visitors within Australia unless otherwise specified. We make no representation that any content, product or service described on the Website is available or appropriate in jurisdictions outside Australia.

3. Permitted Use

You may use the Website only for lawful purposes and in a manner consistent with these Terms. In particular, you agree that you will not:

• use the Website in any way that violates any applicable local, state, national or international law or regulation;
• transmit any unsolicited or unauthorised advertising material, spam or any other form of solicitation;
• reproduce, duplicate, copy, sell, resell or exploit any portion of the Website or its content for commercial purposes without our prior written consent;
• attempt to gain unauthorised access to any part of the Website, its server, or any server, computer or database connected to the Website;
• engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or that could damage, disable, overburden or impair the Website;
• introduce or attempt to introduce any virus, trojan, worm, logic bomb, keystroke logger, spyware or other malicious or technologically harmful material;
• use any automated means, including bots, scrapers or crawlers, to access, monitor or copy any content from the Website without our prior written consent;
• impersonate or attempt to impersonate , any of our staff, another user or any other person or entity;
• collect or harvest personal data of other users from the Website; or
• use the Website in any manner that could bring or Eventoravia Lounge into disrepute.

We reserve the right to restrict or terminate your access to the Website at our sole discretion, without notice, if we reasonably believe you have breached any of these Terms.

4. Intellectual Property

All content on the Website, including but not limited to text, graphics, photographs, illustrations, logos, icons, audio clips, video clips, digital downloads, data compilations and software, is the property of or its content suppliers and is protected by Australian and international copyright, trade mark and other intellectual property laws.

The trade marks, service marks and logos displayed on the Website are registered and unregistered marks of . Nothing on the Website grants any licence or right to use any trade mark without our prior written permission.

You may view, print or download individual pages or sections of the Website for your personal, non-commercial reference only, provided that you:

• do not modify or alter the content in any way;
• retain all copyright and other proprietary notices contained in the original material; and
• do not use any content in a manner that suggests an association with or endorsement by .

Any other use of our intellectual property requires our express prior written consent. Requests may be directed to info@eventoravialounge.com.

5. Reservation Requests

The Website may allow you to submit accommodation or event reservation enquiries ("Reservation Requests"). Submitting a Reservation Request does not constitute a confirmed booking unless and until you receive written confirmation from us acknowledging and accepting your request.

By submitting a Reservation Request, you warrant that:

• all information you provide is accurate, current and complete;
• you are at least 18 years of age;
• you are authorised to make the reservation on behalf of all guests included in the request, where applicable; and
• you will comply with all terms and conditions notified to you at the time of confirmation.

We reserve the right to decline any Reservation Request at our absolute discretion, including where availability does not permit fulfilment, where the information provided is incomplete or inaccurate, or where the request would otherwise conflict with our operational requirements or legal obligations.

Confirmed reservations are subject to the specific booking conditions communicated to you at the time of confirmation, which may include policies relating to check-in and check-out times, cancellation periods, deposits and identification requirements.

6. Rates and Booking Terms

6.1 Room Rates and Pricing

All rates displayed on the Website or communicated during the reservation process are quoted in Australian dollars (AUD) and are inclusive of the Goods and Services Tax (GST) unless stated otherwise. We reserve the right to correct pricing errors at any time prior to confirming a reservation. Where a pricing error is identified after confirmation, we will notify you promptly and provide the option to confirm at the correct rate or cancel without penalty.

Published rates are subject to availability and may vary depending on the dates selected, the room type or package chosen, and any applicable promotional conditions. We do not guarantee that a rate advertised on a particular date will be available on subsequent visits to the Website.

6.2 Payment

Payment requirements, including any deposit obligations, the timing of full payment and accepted payment methods, will be communicated to you as part of the booking confirmation process. We reserve the right to request a valid payment guarantee at the time of reservation.

6.3 Cancellation and Modification

Cancellation and modification policies are specific to each rate plan and will be clearly stated in your booking confirmation. Failure to cancel within the specified period may result in a cancellation charge. Please review the cancellation conditions applicable to your booking before confirming.

6.4 No-Show Policy

If you fail to arrive on your confirmed arrival date without prior notice, we reserve the right to treat the booking as cancelled and apply the applicable no-show charge as stated in your confirmation.

6.5 Summary Table

7. Age Restriction

You must be at least 18 years of age to use the Website, to make a reservation, or to access any area of the Eventoravia Lounge premises, including the casino facilities. By using the Website or submitting a Reservation Request, you represent and warrant that you are aged 18 or over.

We take our age-restriction obligations seriously. In accordance with the applicable laws of New South Wales and the Commonwealth of Australia, access to the casino area of Eventoravia Lounge is strictly limited to persons who are 18 years of age or older. Our staff are authorised to request proof of age from any person and to refuse entry or service where satisfactory proof cannot be provided.

We will not knowingly collect personal information from, or direct any Website content to, persons under the age of 18. If you are under 18, you must not use this Website.

8. Responsible Gaming

is committed to promoting responsible gaming practices within its premises in compliance with all applicable legislation in New South Wales, including the Casino Control Act 1992 (NSW) and related regulations.

We recognise that gaming can be an enjoyable leisure activity for most guests and that a small number of individuals may experience difficulties associated with gambling. Our on-site team is trained to provide information and referral assistance to guests who may wish to discuss responsible gaming options.

As a guest of Eventoravia Lounge, you acknowledge that:

• gaming is intended as a form of entertainment, and you are responsible for managing your own gaming behaviour;
• you should only gamble with money you can afford to lose;
• setting time and expenditure limits before you begin is a positive practice; and
• support services are available should you or someone you know require assistance.

Self-exclusion arrangements are available to guests who wish to restrict their own access to the casino area. Please speak directly with our on-site Responsible Gaming staff or contact us at info@eventoravialounge.com for further information.

Independent support is also available through Gambling Help Online (gamblinghelponline.org.au) and the NSW Gambling Help Line.

9. External Links

The Website may contain hyperlinks to third-party websites for your convenience and information. These links do not constitute or imply our endorsement, recommendation or approval of those websites, their content or the operators of those websites. has no control over the content or availability of third-party websites and accepts no responsibility or liability for any loss or damage that may arise from your use of them.

When you follow a link to an external website, you leave the Website and do so entirely at your own risk. We encourage you to review the terms and privacy policies of any third-party site you visit.

If you wish to link to this Website from your own website or platform, you must not do so in a way that is misleading, suggests any association or endorsement, or frames or mirrors any page of the Website without our prior written consent.

10. Availability of the Website

We aim to make the Website available at all times; however, we do not warrant that the Website will be uninterrupted, error-free or free from viruses or other harmful components. The Website, or any part of it, may be suspended or withdrawn without notice for operational, maintenance or business reasons.

We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period. We reserve the right to restrict access to the Website, or sections of it, to registered users at any time.

You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and comply with them. You are also responsible for making all arrangements necessary for you to access the Website, including ensuring that your device and network are compatible and secure.

11. Disclaimer and Limitation of Liability

11.1 Disclaimer of Warranties

The Website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, expressly disclaims all warranties, whether express, implied, statutory or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, completeness or non-infringement.

We do not warrant that the information published on the Website is accurate, complete, current or free from errors. We reserve the right to correct, update or remove content at any time without notice.

11.2 Limitation of Liability

To the maximum extent permitted by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) and any other applicable legislation, , its directors, officers, employees, agents and contractors will not be liable for any:

• direct, indirect, incidental, special, consequential or punitive loss or damage;
• loss of revenue, profit, goodwill, data or business opportunity;
• loss arising from your reliance on any content published on the Website; or
• loss arising from the unavailability, interruption or termination of the Website,

whether based in contract, tort (including negligence), statute or any other legal theory, even if we have been advised of the possibility of such loss.

11.3 Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited. If the Australian Consumer Law applies and permits us to limit our liability, our liability is limited, at our option, to resupplying the relevant services or paying the cost of having those services supplied again.

12. Privacy and Personal Data

Your privacy is important to us. The collection, use, storage and disclosure of your personal information by is governed by our Privacy Policy, available on the Website, and by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Where we collect special-category personal data, we do so only to the extent required by law or with your explicit consent, and we handle it with appropriate safeguards.

For all privacy-related enquiries, please contact us at info@eventoravialounge.com.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New South Wales and the Commonwealth of Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia in respect of any dispute or claim arising out of or in connection with these Terms or the Website.

If any provision of these Terms is found to be invalid, unlawful or unenforceable under any applicable law, that provision will be deemed severed from these Terms and the remaining provisions will continue in full force and effect.

14. Dispute Resolution

We are committed to resolving any concerns or complaints in a fair, prompt and transparent manner. If you have a dispute arising from your use of the Website or from dealings with , we ask that you first contact us directly so that we can attempt to resolve the matter by negotiation.

Please submit your written complaint or dispute notification to:

We will acknowledge receipt of your written complaint within five (5) business days and endeavour to provide a substantive response within twenty (20) business days of receipt.

If a dispute cannot be resolved through direct negotiation within thirty (30) days of written notification, either party may refer the matter to mediation administered by a mutually agreed independent mediator in New South Wales before commencing any legal proceedings, except where urgent interlocutory relief is required.

Nothing in this clause limits either party's right to seek urgent relief from a court of competent jurisdiction.

15. Contact Details

If you have any questions about these Terms, the Website or any aspect of Eventoravia Lounge, please contact us using the details below: