1. Our Commitment to Responsible Gambling

operates the gaming facilities at Eventoravia Lounge, Parramatta, with a firm commitment to the wellbeing of every guest who chooses to visit our property. We believe that gambling, when it remains a freely chosen form of entertainment, can be an enjoyable part of a visit; however, we also recognise that for some individuals gambling can become harmful. This page sets out the measures we maintain, the tools we make available to guests, and the pathways through which anyone affected by gambling-related harm can seek assistance.

Our approach is guided by Australian consumer protection principles and the responsible-gambling obligations that apply to licensed gaming venues in New South Wales. Our staff are trained to assist guests in a respectful, non-judgmental manner, and our policies are reviewed regularly to reflect current community standards and regulatory expectations.

2. Adult-Only Access to Gaming Areas

Entry to all gaming areas at Eventoravia Lounge is strictly limited to persons who are aged 18 years or older. This requirement is a legal obligation under New South Wales gaming legislation and is one that we enforce rigorously.

2.1 Age Verification

Our staff are authorised to request proof of age from any person seeking access to the gaming floor, regardless of their apparent age. Acceptable forms of identification include:

• A current Australian driver licence or learner permit bearing a photograph;
• A current Australian or international passport;
• An Australian proof-of-age card issued by a state or territory government authority;
• Any other government-issued photographic identity document that clearly shows the holder’s date of birth.

Any person who is unable to produce satisfactory identification when requested will be denied access to the gaming areas. Our staff will exercise this right courteously but firmly. We appreciate the co-operation of all guests in helping us maintain a safe and legally compliant environment.

2.2 Responsibility of Adults Accompanying Minors

Adults who are accompanied by minors on the property remain responsible for ensuring that those minors do not enter or remain in restricted gaming areas. Signage throughout the property clearly delineates areas in which minors are not permitted. Any adult who permits a minor under their supervision to enter a restricted area may be asked to leave the property.

3. Gambling Is a Choice, Not an Obligation

Gambling at Eventoravia Lounge is entirely optional. No guest is ever required or pressured to participate in any gaming activity. Our gaming facilities exist alongside a full range of non-gaming amenities and entertainment, and guests are equally welcome to enjoy our property without any involvement in gambling.

We do not offer inducements, rewards or other incentives that are conditioned on continued or escalating gambling activity. Every guest has the absolute right to decline gaming activity at any time and to leave the gaming floor at will.

We encourage all guests who choose to gamble to approach that activity with a clear and conscious decision, made freely and within means they are comfortable spending on entertainment.

4. Managing Your Play

Setting personal limits before you begin playing is one of the most effective ways to ensure that gambling remains a pleasurable and controlled activity. The following strategies are recommended by responsible-gambling authorities and are supported by the practices we encourage at Eventoravia Lounge.

4.1 Time Limits

Decide in advance how long you intend to spend in the gaming area on any given visit. Consider setting an alarm or reminder on a personal device so that you receive a prompt when your intended time has elapsed. Our staff can also assist by providing a courtesy time reminder on request.

• Set a specific end time before you begin a session.
• Take planned breaks away from the gaming floor at regular intervals.
• Avoid extending a session because of a recent win or loss.
• Allow adequate time for rest and for other personal commitments before visiting.

4.2 Spending Limits

Determine, before you start, the maximum amount of money you are prepared to spend on gambling for that session. Treat this amount as the cost of entertainment and expect to spend it, in the same way you would approach the cost of any other leisure activity.

• Only bring the amount you have budgeted; leave additional cards or funds elsewhere if this helps you keep to your limit.
• Do not chase losses by spending beyond your predetermined limit.
• Do not borrow money or use funds reserved for household expenses or savings to fund gambling.
• A win is not a budget supplement for further play; banking winnings and staying within your original limit is a sound approach.

4.3 Balancing Gambling with Other Activities

Gambling is most safely enjoyed as one of many leisure activities rather than as a primary source of entertainment. We encourage guests to maintain a varied range of hobbies and social engagements alongside any visits to our gaming facilities.

4.4 Summary of Practical Limit-Setting Tips

5. Recognising Warning Signs

Gambling can shift from a leisure activity to a source of difficulty without a single, obvious turning point. The following patterns in thinking or behaviour may indicate that gambling is becoming a concern. This list is intended as a practical guide and is not a diagnostic instrument of any kind.

5.1 Behavioural Patterns to Be Aware Of

• Spending more time or money gambling than originally intended, on a repeated basis;
• Returning to gamble soon after a session in order to try to recover losses;
• Feeling restless or irritable when attempting to reduce or stop gambling;
• Thinking about gambling frequently when engaged in other activities;
• Concealing gambling activity or the amount of money spent from family members or close friends;
• Using money needed for regular household or personal expenses to fund gambling;
• Borrowing money, selling possessions or drawing on savings in order to gamble;
• Neglecting work, study, family responsibilities or personal interests because of time spent gambling;
• Continuing to gamble despite repeated resolutions to stop or reduce participation;
• Gambling to escape stress, boredom, loneliness or low mood.

If any of these patterns feel familiar—whether in relation to your own behaviour or that of someone you care about—we encourage you to speak with a trusted person and to explore the support options described in this page.

5.2 Speaking with Our Staff

Eventoravia Lounge staff are trained to engage sensitively with guests who may be experiencing difficulty. If you wish to speak privately with a staff member about responsible-gambling support options, you may approach any member of our team at any time. All such conversations are treated with discretion and respect.

6. Taking Breaks

Regular breaks away from the gaming floor are an important part of responsible play. A break gives you the opportunity to reassess how your session is going, check how much time and money you have spent, and decide calmly whether you wish to continue.

We encourage guests to:

• Step away from gaming machines or tables at planned intervals;
• Use break time to have something to eat, get some fresh air, or engage in conversation with companions;
• Avoid making decisions about continuing play while still seated at a game;
• Treat a break as a genuine pause rather than a brief interruption between continued sessions.

Our non-gaming spaces provide comfortable areas where guests can relax away from the gaming floor. Staff are available to assist if you need directions to these areas.

7. Property Self-Exclusion

Eventoravia Lounge offers a voluntary self-exclusion programme for guests who wish to restrict their own access to our gaming facilities. Self-exclusion is a formal commitment that prevents the excluded individual from entering our gaming areas for the duration of the exclusion period.

7.1 How Self-Exclusion Works

A guest who elects to self-exclude from Eventoravia Lounge’s gaming areas may do so by requesting a confidential meeting with our Responsible Gambling Officer or a senior member of our management team. During this meeting, the guest will be asked to complete a self-exclusion agreement that records their details and specifies the exclusion period.

Once a self-exclusion agreement is in place:

• The excluded person is not permitted to enter the gaming areas of Eventoravia Lounge for the duration of the agreed period;
• Our staff will, to the best of their ability, enforce the exclusion if the person attempts to access those areas;
• The excluded person’s details will be held securely and used solely for the purpose of administering the exclusion;
• Winnings obtained in breach of a self-exclusion may be subject to forfeiture in accordance with applicable New South Wales legislation.

7.2 Duration and Review

Self-exclusion agreements are available for varying periods. Guests should discuss the most appropriate duration with our Responsible Gambling Officer at the time of enrolment. Exclusion periods are not revocable before their expiry date, except in limited circumstances as provided by applicable legislation.

7.3 How to Initiate Self-Exclusion

To initiate self-exclusion, please contact us at:

All enquiries regarding self-exclusion are handled in strict confidence. We encourage anyone who believes that placing a restriction on their access would be beneficial to make contact at the earliest opportunity.

7.4 Broader Exclusion Options

In addition to our property-level self-exclusion programme, guests may be eligible to access broader exclusion schemes administered by New South Wales regulatory authorities. Our Responsible Gambling Officer can provide general guidance on how to access such schemes and the bodies responsible for administering them.

8. The Role of Trusted Contacts

Family members, partners and close friends often notice changes in a person’s gambling behaviour before that person acknowledges a concern themselves. If you are worried about someone close to you, the information in this section may help you decide how to approach the situation.

8.1 Talking with Someone You Are Concerned About

Raising the subject of gambling with a person you care about can feel difficult. The following general guidance may assist:

• Choose a calm, private moment when neither of you is distracted or under immediate stress;
• Use straightforward, non-confrontational language and focus on specific behaviours you have observed rather than making character judgements;
• Express your concern from a position of care rather than criticism;
• Listen without interruption and allow the person to respond in their own time;
• Be prepared for a defensive reaction and do not escalate the conversation if the person is not ready to engage;
• Let the person know that you are available to support them, whatever they decide.

8.2 Third-Party Exclusion Requests

Under certain circumstances, New South Wales legislation permits a close family member or authorised person to request that an individual be excluded from gaming venues. If you believe this option may be relevant to your situation, please contact our Responsible Gambling Officer for guidance on the applicable process. All such requests are handled sensitively and in accordance with our legal obligations.

8.3 Support for Family Members and Carers

Those close to a person whose gambling is causing concern can also be significantly affected. We encourage family members and carers to seek their own support. Local community support services in New South Wales can provide assistance for people in this situation; our staff can help connect you with appropriate local resources.

9. Local Responsible-Gambling Support

A range of confidential, community-based support services is available in New South Wales for individuals and families affected by gambling-related harm. These services are generally provided at no cost and can offer guidance, information and referral to further assistance.

Our staff are able to provide information about locally available support options on request. Printed materials about responsible gambling and available local services are also available at our property. We encourage any guest who believes they or someone they know may be experiencing gambling-related difficulty to make use of these resources without delay.

New South Wales regulatory authorities maintain publicly accessible information about responsible-gambling support that can be accessed through official government channels. Our Responsible Gambling Officer can assist you in identifying the relevant authority and its current contact details.

Support is available at no cost, in confidence, and without obligation. Seeking information or assistance is a positive and courageous step, and we support every guest who chooses to take it.

10. Our Staff and Responsible Gambling Training

All gaming staff at Eventoravia Lounge complete responsible-gambling training as a condition of employment and on a continuing basis thereafter. This training equips our team to:

• Identify behavioural indicators that a guest may be experiencing difficulty;
• Interact with guests in a respectful and non-judgmental manner;
• Provide accurate information about available support options and exclusion programmes;
• Administer our responsible-gambling policies consistently and fairly;
• Enforce age verification and gaming-area access requirements.

Our Responsible Gambling Officer oversees the implementation of this page’s policies across the property and is available to any guest who requires assistance or has a question about our responsible-gambling practices.

11. Complaints and Feedback

welcomes feedback regarding our responsible-gambling practices. If you believe that a member of our staff has not acted in accordance with the policies described on this page, or if you have a suggestion for how we can improve our approach, please contact us in writing at the address or email below.

All complaints and feedback relating to responsible gambling are reviewed by our Responsible Gambling Officer and, where appropriate, by senior management. We endeavour to acknowledge written complaints within five business days and to provide a substantive response within twenty business days. Where a matter cannot be resolved internally, we will provide guidance on how to escalate a complaint to the relevant New South Wales regulatory authority.

12. Policy Review and Updates

This Responsible Gambling page is reviewed at least annually and is updated whenever legislative changes, regulatory guidance or material changes to our operations make an amendment necessary. The current version of this page is always available on the Eventoravia Lounge website at eventoravialounge.com.

We are committed to continuous improvement in our responsible-gambling practices and welcome engagement from guests, community members and regulatory bodies on how we can best fulfil that commitment.